Vacation Rentals are businesses. And like all small businesses, customer service is sometimes more dependent on the proprietor than on the property. Remember that Vacation Rentals are not like, let's say, Bed and Breakfast operations. The manager/owner is seldom on site.
But Managers, Staff and Owners can make a big difference in guest satisfaction. And their ability to achieve that may be dependent on their knowledge and training. That is where VROA comes in.
Mambers can taken classes, demonstrate competency and achieve certification in a number of categories. Comprehensive program of self study cover subjects like property selection, home outfitting, health department rules, legal contracts, deposits and refund policies and advertising.
This is the most comprehensive course in the industry and the only way for particpants to be completely informed about how to run a good rental and how to avoid problems.
Members who pass the Certification tests can earn these credentials
- Certified Vacation Rental Housekeeper
- Certified Vacation Rental Inspector
- Certified Vacation Rental Owner
- Certified Vacation Rental Professional
To enroll in the online Certification Class start now.
VROA also offers property inspections. To learn more about the Blue Ribbon Program click here.